Privacy Policy

We may collect information that you provide directly to us, including:

• name
• email address
• phone number
• company or organization name
• enquiry or support details
• consultation or booking information
• information submitted through website forms
• messages sent through the Ai MindUp AI assistant

We may also collect limited technical information when you use the website, such as:

• browser and device information
• IP address
• pages visited
• interaction and usage data
• analytics and advertising identifiers where applicable

We may use collected information to:

• respond to enquiries and support requests
• arrange consultations, training, or other services
• communicate with customers and participants
• operate and improve the website
• improve our services and customer experience
• measure website performance and marketing effectiveness
• protect the website and services from misuse or security threats
• maintain necessary business and service records

We do not use personal information for unrelated purposes without an appropriate reason or permission.

The Ai MindUp website may provide an AI-powered assistant that allows visitors to send messages, upload supported files or images, and use voice input.

Conversation information and other information submitted through the AI assistant may be processed by third-party AI and service providers where necessary to provide the feature.

Voice recordings may be processed to create a text transcription. The transcription becomes part of the conversation only if the visitor submits it as a chat message.

Ai MindUp may securely store website AI chat conversations to operate and improve the service, provide customer support, review enquiries and conversations, identify potential customers and service needs, and support security, troubleshooting and quality review.

Stored conversation records may include visitor-submitted text, assistant responses shown to the visitor, language or locale, timestamps, limited interaction metadata such as interactions with approved action buttons or links, and attachment type or category. They may also include enquiry status, lead indicators and internal follow-up notes.

The conversation-storage system does not intentionally retain uploaded files or images, their raw or extracted contents, filenames, raw audio recordings, hidden AI context, system prompts, internal provider data, or API credentials. Text submitted by a visitor or shown in an assistant response may quote or summarise an attachment and be retained as part of the transcript.

Visitors should avoid submitting unnecessary confidential, highly sensitive, or secret information through the AI assistant.

When you submit a contact, booking, consultation, or support form, we use the information you provide to handle your request and communicate with you.

We may retain relevant information for as long as reasonably necessary to:

• respond to your request
• provide the requested service
• maintain appropriate business records
• meet applicable operational or legal requirements

Different information may need to be retained for different purposes, so Ai MindUp does not apply a single fixed retention period to all information.

Ai MindUp may use analytics and marketing technologies to understand how visitors use the website and to measure the effectiveness of our marketing.

These may include technologies associated with:

• Google Analytics
• Google Tag Manager
• Meta
• TikTok

These technologies may use cookies, browser storage, device information, identifiers, or similar technologies where applicable.

The information collected may help us understand website traffic, user interactions, conversions, and advertising performance.

Ai MindUp may send promotional or marketing communications by email, WhatsApp, or other communication channels where the user has provided appropriate consent or chosen to receive them.

Users may ask us to stop sending marketing communications at any time.

Service-related communications, such as booking, support, payment, or program information, may still be sent where necessary to provide a service the user requested.

Ai MindUp does not sell personal information.

We may share information with service providers where reasonably necessary to operate the website or provide our services, including providers supporting:

• website hosting and infrastructure
• email delivery
• analytics
• advertising measurement
• AI processing
• customer communications

These providers may process information only as necessary for the relevant service.

Information may also be disclosed where required by applicable law or a valid legal requirement.

Ai MindUp takes reasonable technical and organizational measures to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure.

Users may contact Ai MindUp to request:

• access to personal information held about them
• correction of inaccurate information
• deletion of information where appropriate
• withdrawal from marketing communications
• information about how their personal information is being handled

Requests may be subject to applicable legal or operational requirements.

The website may contain links to third-party websites, platforms, AI tools, payment services, or other external services.

Ai MindUp does not control the privacy practices of those third parties.

Users should review the privacy policies and terms of third-party services they choose to use.

Ai MindUp may update this Privacy Policy when the website, services, technologies, or data practices change.

The current version published on this page will apply from its stated effective date.

For privacy-related questions or requests: