AI Foundations
Artificial Intelligence
Definition
Artificial intelligence is the broad field of building software that can perform tasks associated with human intelligence, such as understanding language, recognizing patterns, making predictions or supporting decisions.
Why it matters
AI is the umbrella term behind many of the tools businesses now use for customer service, analysis, automation, content and decision support. Understanding the term helps separate AI itself from specific tools such as chatbots, agents or language models.
Example
A company may use AI to classify incoming customer enquiries and route each one to the right team.
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