Agents & Automation
Workflow Automation
Definition
Workflow automation uses software to handle repeatable steps in a business process automatically.
Why it matters
Not every automation needs AI. The strongest workflows often combine fixed rules for predictable tasks with AI only where understanding, classification or generation adds value.
Example
A new enquiry can automatically enter a CRM, be categorized, assigned to the right team and trigger a follow-up task.
Related Ai MindUp
Business Automation